What Great Leaders Know: The People Skills That Drive IMPACT

Great leadership is about more than technical expertise. It’s about understanding people, navigating difficult conversations, building trust, and creating a culture where people can thrive.
Join us for a two-day virtual leadership program packed with practical tools you can put to work immediately.
DAY ONE | September 29 | 10:00 A.M.-12:15 P.M.
Build Your Emotional Intelligence & Communication Skills
Start by exploring what makes leaders truly effective—from understanding your own emotions and responses to communicating with confidence when conversations get difficult.
You’ll learn practical strategies to:
- Strengthen self-awareness and emotional intelligence
- Better manage your responses under pressure
- Recognize communication patterns
- Navigate difficult conversations
- Use the SBI (Situation, Behavior, Impact) model to provide clear, constructive feedback
The takeaway: Lead yourself better. Communicate with greater confidence. Build stronger relationships.
DAY TWO | October 1 | 10:00 A.M.-12:15 p.m.
Strengthen Leadership & Workplace Culture
Learn from the leadership experience behind a nationally recognized organization and discover practices that can help create stronger teams and a healthier workplace culture.
You’ll explore leadership strategies that can contribute to:
- Stronger employee attraction and retention
- Improved organizational performance
- A more engaged workplace culture
- Better outcomes for residents and families
- Greater leadership impact
PLUS: An additional leadership-focused session will round out the day. Topic to be announced!
The takeaway: Great leadership creates a ripple effect—from your team to your organization to the people you serve.
Why Attend?
This program will help you:
- Strengthen emotional intelligence
- Navigate challenging conversations
- Communicate more effectively
- Build trust and stronger relationships
- Develop stronger leadership practices
- Create a positive workplace culture
- Take practical tools back to your organization

