Affordable Housing: Compliance, Risk & Resident Relations

A day-long workshop covering key compliance issues, risk management strategies, resident relations, and federal priorities affecting affordable housing.

Agenda

8:30 – 9:00 am Continental Breakfast and Registration

9:00 – 10:00 am Reading Between the Lines: What Residents Don’t Always Tell You

Randy McCall, Senior Compliance Trainer, US Housing Consultants

Affordable housing professionals often rely on applications, interviews, and documentation to determine eligibility and maintain compliance. While most households provide accurate information, there are times when information may be incomplete, inconsistent, or difficult to verify. The ability to recognize potential concerns and ask effective follow-up questions can help prevent costly compliance errors while ensuring households are treated fairly and consistently.

Join Senior Compliance Trainer, Randy McCall as he explores common situations where information provided by applicants and residents may not tell the entire story. Participants will learn how to identify red flags, recognize conflicting information, and conduct effective interviews that uncover missing details without making assumptions or accusations. Through real-world examples and interactive scenarios, attendees will gain valuable skills for evaluating household information, documenting concerns, and making informed compliance decisions.

10:00 – 11:00 am Clean Files, Clear Compliance: Spotting Red Flags Early

Randy McCall, Senior Compliance Trainer, US Housing Consultants

Strong tenant file audits are essential to keeping affordable housing programs compliant and audit ready.

Join Randy McCall, Senior Compliance Trainer with US Housing Consultants as he discusses with property management staff on how to conduct effective file reviews, identify common documentation and calculation errors, track corrective actions, and recognize red flags that may signal missing information or misrepresentation. Participants will gain valuable knowledge to strengthen internal quality control, reduce findings, and demonstrate due diligence to oversight agencies across all affordable housing programs.

11:00 – 11:10 am Break

11:10 – 12:10 pm Risk Management in Senior Housing

Randy McCall, Senior Compliance Trainer, US Housing Consultants

Managing housing for elderly residents often requires staff to respond to physical limitations, cognitive changes, safety concerns, and increased vulnerability. Join Randy McCall, Senior Compliance Trainer for US Housing Consultants as he provides practical guidance for property management and maintenance professionals working with an aging resident population.

This engaging session will focus on common challenges property management and maintenance teams may encounter when working with elderly residents. Topics will include, but are not limited to, practical approaches to accommodations, communication, safety concerns, and managing changing resident needs, with an emphasis on day-to-day property operations and effective resident interactions.

12:10 – 1:00 pm Lunch

1:00 – 2:00 pm Handling Resident Complaints without Creating Liability

2:15 – 2:30 pm Break

2:30 – 3:30 pm Hear from EverTrue Support Ministry on their Project Wellness Program

3:30 – 4:15 pm Federal Advocacy: Priorities and Work from LeadingAge National

Brian Stromberg, LeadingAge National