7:30 am to 5:00 pm
Registration Open

7:00 am to 8 am 
Breakfast in Exhibit Hall

8:00 am to 9:00 am 

Navigating Crisis (Paradise C) – 1 Admin CEU
This session presents a case study of Baptist Homes Healthcare Ministries’ journey through financial distress and organizational instability. Attendees will explore how leadership navigated restructuring, regulatory pressures, and cultural change while avoiding bankruptcy. The presentation highlights practical lessons on decision-making, mission alignment, and building long-term sustainability.

Bridging the Gap: Strengthening Relationships Between Administrators and Providers (Nautical Wheeler) – 1 Admin CEU
Administrators and clinicians share the goal of exceptional resident care but often operate in separate silos. This session explores key insights clinicians want administrators to understand and strategies to improve communication and collaboration. Attendees will leave with practical ideas to strengthen interdisciplinary relationships and improve resident outcomes.

Continuum of Care (Parasol II) – 1 PC CEU
Explore the full continuum of care in this engaging panel focused on delivering effective  care for elderly and disabled populations. Hear from experts as they discuss best practices, challenges, and innovative approaches to supporting individuals across varying levels of need. Walk away with valuable insights to enhance care coordination and improve quality of life for those you serve.

9:15 am to 10:15 am 

Practical Applications of Fair Housing (Paradise C) – 1 Admin CEU
This session provides an overview of federal and state Fair Housing laws and how they apply to senior living communities. Attendees will gain practical guidance to help ensure compliance with regulatory requirements. The presentation focuses on applying fair housing principles in day-to-day community operations.

Cybersecurity and your EHR: Mission NOT Impossible (Nautical Wheeler) – 1 PC CEU
Examine how Advancing Healthcare Quality through Technology (AHQT) can benefit long-term care. Learn how to assess your current cybersecurity capabilities. Analyze steps that can be taken to improve security posture and how to mature in the future. Understand how to minimize the risk of a cyberattack and how to respond in the event of one. Identify education opportunities of leadership and frontline staff. 

EVV Claims Validation from Provider Perspective (Parasol II) – 1 Admin CEU
Gain a provider-focused understanding of EVV claims validation in this practical workshop session. Explore common challenges, compliance requirements, and strategies to ensure accurate and timely claims submission. Learn directly from experienced providers to streamline your processes and reduce errors.

10:30 am to 11:30 am 

How to Build a Hospitality Culture in Your Community and Why You Should (Nautical Wheeler) – 1 Admin CEU
This session explores how hospitality culture goes beyond traditional customer service to shape every interaction within a community. Attendees will learn practical strategies for embedding hospitality values through leadership, staff training, service recovery, and resident engagement. The presentation also examines how hospitality culture improves satisfaction, retention, and organizational reputation.

10:30 am to 12:00 pm 

Division of Senior & Disability Services (DSDS) Updates (Parasol II) – 1.5 Admin CEUs
Stay ahead of the curve with the latest updates from the Division of Senior & Disability Services (DSDS) in this informative workshop highlighting major initiatives and upcoming changes. Learn about Fusion, the DSW Training Initiative, the Access Rule, the new website transformation, and other key developments shaping the future of services. Walk away with practical insights and resources to strengthen your work and better support the clients you serve.

11:30 am to 12:30 pm 

Exhibitor Showcase with CEU Opportunities (Wingate Hall) – 1 Admin CEU
Attendees will explore a showcase of 40+ exhibitors featuring products and solutions designed to enhance services for older adults. The session provides opportunities to connect with industry partners and discover new tools and innovations. Participants will leave with ideas and resources to strengthen their communities.

12:30 pm to 1:30 pm 
Lunch w/ Exhibitors (Giveaways starting at 12:30pm)

1:30 pm to 2:30 pm 

AI in Senior Care: Separating Substance from Spin (Paradise C) – 1 Admin CEU
Artificial intelligence is generating significant attention in healthcare, but many organizations are unsure where to begin. This session examines practical AI applications currently used by providers and payers while identifying tools that may overpromise results. Attendees will learn strategies to evaluate AI solutions and manage operational, financial, and compliance considerations.

Foundational Risk Management – Building Stability for Aging Services Organizations (Nautical Wheeler) – 1 Admin CEU
Aging services organizations face a wide range of risks including resident safety, workforce injury, property damage, and technology threats. This session explores how to assess risk appetite and build a comprehensive risk management program. Attendees will learn tools and strategies to strengthen organizational stability and long-term growth.

Legislative Update (Parasol II) – 1 Admin CEU
Stay informed on the latest state legislative updates impacting Home and Community Based Services (HCBS). Learn what recent policy changes mean for providers and how to effectively prepare for the 2027 Legislative Session during the interim. Gain actionable insights to stay compliant, advocate effectively, and plan ahead with confidence.

2:45 pm to 3:45 pm 

Insights and Strategies for Workforce Expense Challenges (Paradise C) – 1 Admin CEU
This presentation examines labor expense trends across Missouri skilled nursing facilities and strategies to manage workforce costs. Attendees will learn how to align staffing with census levels, improve productivity, and reduce turnover. The session also explores additional drivers of labor expense including benefits, training, and recruitment practices.

Roundtable Discussions for In-Home and CDS (Parasol II) – 1 Admin CEU
Join this roundtable focused on In-Home and Consumer Directed Services (CDS), designed to foster open dialogue and peer learning. Share experiences, discuss challenges, and explore practical solutions with fellow providers and industry professionals. Walk away with new perspectives and ideas to strengthen your services and support those you serve.

Debunking Digital Marketing Myths: Navigating the Buzz Around Traffic, Leads, and Automation (Nautical Wheeler) – 1 Admin CEU
Are you navigating the buzz around all things digital traffic, leads, automation, AI, and analytics in digital marketing? Join this interactive panel session where industry experts tackle common misconceptions head-on! You’ll uncover truths, debunk myths, and gain actionable insights to elevate your marketing strategy. Don’t miss this engaging session designed to help you separate fact from fiction and make smarter decisions in the ever-evolving digital landscape.

4:00 pm to 5:00 pm 

Therapy Animals and Their Impact (Paradise C) – 1 PC CEU
This interactive session demonstrates the benefits of therapy animals for resident wellbeing. Featuring live therapy animals, attendees will see how animal engagement can reduce stress, spark joy, and strengthen connections within communities. Participants will gain ideas for incorporating animal interactions into programming.

5:00 pm to 7 pm 
Hospitality Hop with Exhibitors/Sponsors